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Overview

Petto sends direct messages for the servers it is in: a welcome, a sanction, the result of a form, a ticket transcript, an appeal answer, a verification step, a level-up and more. So you can always tell who a DM is from and what to do about it, every DM from Petto starts with a small grey line and ends with three small buttons.
  • The grey line says From <server>: the server that had Petto send it. It says From Petto when no server is behind the message.
  • The three buttons are info (an “i”), delete (a bin) and report (a warning sign).
Replies to something you typed in your chat with Petto have no line and no buttons.

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The three buttons

The buttons only work in your own chat with Petto and only on messages that Petto sent. Every answer of the buttons is private: only you see it, nothing is written in your chat, and you can close it with Discord’s own Dismiss.

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What the info button shows

  • What is public about the server: its icon, name, ID, when it was created and how many members it has.
  • For a message that comes from Petto itself, one line that says so. For a server Petto has left, its ID and a note that Petto is not in it any more.
It does not say why you got the message and it shows nothing private about the server.

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Reporting a DM

Press report and a form opens, called Report DM to Petto Staff. It asks for:
  1. A category. Pick the closest match. There is one for unwanted or abusive DMs, and the same ones as in /report: spam, harassment, hate, nsfw, scam, threats, impersonation and other.
  2. Details, from 20 to 1000 characters, so the team can act on it.
  3. Delete this DM after reporting, a switch if you want the message removed from your chat.
When it is sent, Petto thanks you in a private message that only you see and tells you the report went to the Petto team. A report has no number you need to keep, and once the team marks it as handled it is closed for good.
A DM report does not go to the server’s moderators. It goes to the Petto team, the team behind the bot. The moderators of the server the DM came from do not see it. The Petto team cannot act on how a server is run, only on abuse of the bot itself. Do not share passwords or sensitive information in the form.

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Limits

  • You can send 3 reports an hour.
  • A message can be reported once.

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Which report goes where

If the problem is a member’s behavior in a server, report it to the server’s staff. The report button on a DM is for DMs that should not have reached you.