Overview
Tickets route support requests through a panel instead of a flood of DMs. Everything below requires the Manage Guild permission unless it’s a per-ticket action any member can use.Panels
The message members click to open a ticket.style is button (max 5 categories) or select (dropdown, max 25 categories).
Categories
What a panel’s button or dropdown option actually opens.naming supports {number} and {username}, defaults to ticket-{number}. max_open is the cap per user for that category, defaults to 1.
Support roles & ping roles
Beyond the one required at creation, add more roles that can see a category’s tickets, or roles pinged when one opens.Using a ticket
open works without a panel at all. close generates a shareable transcript link automatically, transcript posts one without closing. claim/unclaim, reopen, delete, and rename are staff-only.