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Overview

Tickets route support requests through a panel instead of a flood of DMs. Everything below requires the Manage Guild permission unless it’s a per-ticket action any member can use.

Panels

The message members click to open a ticket.
style is button (max 5 categories) or select (dropdown, max 25 categories).

Categories

What a panel’s button or dropdown option actually opens.
naming supports {number} and {username}, defaults to ticket-{number}. max_open is the cap per user for that category, defaults to 1.

Support roles & ping roles

Beyond the one required at creation, add more roles that can see a category’s tickets, or roles pinged when one opens.

Using a ticket

open works without a panel at all. close generates a shareable transcript link automatically, transcript posts one without closing. claim/unclaim, reopen, delete, and rename are staff-only.